Operations Manager

For the new sailing season, we are looking for an operations manager who will be responsible for day-to-day operational activities. This is a versatile position that can be further developed and expanded at your discretion after an introductory period. Depending on your experience, you will perform the following duties:

Commercial administrative

• Process information flow and reservation requests via email
• Provide information to customers via telephone
• Provide information to customers at our office Oudegracht 175W
• Preparing, sending and documenting offers and confirmations
• Planning and organizing boat trips through SEM (Smart Event Manager )
• Submit orders to suppliers
• Assist with part accounting (billing and cashiering) etc.
• Scanning incoming documents
• Any other common work related to the position.

Personnel Administration

• Scheduling and arrangement of skippers
• Maintaining time records skipper
• Directing the barge crew at departure jetty

Catering

• Preparing catering for the boat trips
• Processing incoming orders
• If necessary, assist skippers with boarding and un-catering the boats

General

• Replacing management during absences
• ( pre ) Sailing on our passenger ships, tour boats and salon boat.
• Checking boats at night storage ( Hooghiemstra and moorings in the canal )
• Keeping an overview of the departing and arriving boats at the jetty on the Oudegracht.
• Working a Saturday shift at least every other week
• Maintaining contacts with business partners (including Tourism Utrecht and package holders)

Job requirements

You:

• Have a flexible attitude,
• Can work accurately and accurately,
• Are able to maintain an overview in a chaotic environment and when busy and can switch tasks easily without losing your accuracy and friendliness,
• Enjoys thinking with customers and is able to speak to them in a friendly and clear manner,
• Enjoys dealing with people,
• have commercial acumen, are enthusiastic, assertive and driven and enjoy winning orders without losing your individuality,
• Can work independently after an introductory period,
• Are able to schedule and keep track of your own hours (no 9 to 5 mentality)
• May supervise an assistant employee/trainee and the barge crew,
• Have at least basic knowledge of e-mail programs, MS Word and MS Excel and Outlook and have good command of the Internet and user-friendly reservation systems,
• Have an affinity with water sports and boating as well as an interest in the hospitality industry, attractions, wedding locations, etc. in Utrecht,
• Proficient in the Dutch language both verbally and in writing
• Mastered at least basic English in word and writing,
• Are resident in Utrecht.

Pre

• familiar with restaurants, wedding venues, attractions and landmarks in the center of Utrecht,
• Experience in boating, and willing to obtain at least your Boating License (VB1 ).
• Related tourism education or experience within a commercial company,
• Are not smoking.

What do we offer?

• A varied position within a fun leisure company;
• A fun working environment in a historic wharf cellar in the heart of Utrecht;
• The opportunity to learn new things and take responsibility;
• a seasonal contract;
• a competitive salary;
• A pleasant collaboration with colleagues,
• flexibility in scheduling;